Privacy Policy

Effective Date: September 22, 2025

At James Hope Therapy, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

1. Information We Collect

We may collect and process the following types of personal information:

Personal Details: Name, address, phone number, email address.
Health Information: Information related to your health, including mental health history, treatment plans, assessments, and records.
Payment Information: Billing details, payment history.
Communication: Any correspondence between you and us (emails, phone calls, etc.).

This information is necessary to provide the services you request and to ensure effective treatment.

2. How We Use Your Information

We use the information we collect in the following ways:

To provide counselling services: Including therapy sessions, assessments, and treatment planning.
To manage appointments: Scheduling, reminders, and follow-ups related to therapy sessions.
To process payments: For the provision of services rendered.
To improve services: We may use anonymized data to improve the quality of our services, but no personally identifiable information will be shared externally without your consent.
Legal Compliance: We may need to disclose your personal information if required to do so by law (e.g., to comply with a subpoena or legal investigation).

3. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure storage, and access controls.

4. Sharing Your Information

We will not share your personal information with third parties except as follows:

With your consent: If you request or agree to sharing your information with another healthcare provider, family member, or legal representative.
Service providers: We may share your information with third-party service providers (e.g., for billing, cloud storage, etc.) who assist in running our practice, but only to the extent necessary to perform their services. These third parties are bound by confidentiality agreements.
Legal obligations: We may share your information if required to do so by law, or to protect the rights, property, or safety of James Hope Therapy, our clients, or others.

5. Your Rights

Under applicable laws, you have several rights concerning your personal information:

Access: You have the right to request a copy of the personal information we hold about you.
Correction: You may request that we correct any inaccuracies in your personal information.
Deletion: In some circumstances, you may request that we delete your personal information.
Withdrawal of Consent: You can withdraw your consent for us to process your personal information, but please note that this may affect our ability to provide services to you.
Objection to Processing: You can object to certain types of data processing, including marketing communications.

To exercise these rights, please contact us at [Insert Contact Details].

6. Cookies and Tracking Technologies

We may use cookies or similar technologies on our website for the following purposes:

To improve your user experience.
To monitor website usage and performance.

You can disable cookies through your browser settings, but this may affect the functionality of certain features on our site.

7. Children’s Privacy

Our services are intended for adults only. We do not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete that information.

8. International Transfers

If you are located outside Canada, please be aware that your personal data may be transferred to and processed in a different country with different data protection laws. By using our services, you consent to such transfers.

9. Retention of Data

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Once your data is no longer required, it will be securely deleted or anonymized.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and update the "Effective Date" at the top of the page. We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:

James Hope Therapy
Calgary, Alberta
Phone: 403-919-4922
Email: jameshopetherapy@gmail.com
Website: www.jameshopetherapy.com